Transformative Service
I am also interested in transformative service research, including how to design inclusive service systems (for humans, animals and the planet) and what happens in separated service (e.g., telehealth or virtual health).
Publications
Fisk, R., Gallan, A., Joubert, A. M. Beekhuyzen, J., Russell-Bennett, R. & Cheung, L. (2023). Healing the Digital Divide with Digital Inclusion: Enabling Human Capabilities. Journal of Service Research, 26(4), 542-559.
Fisk, R., Dean, A., Alkire, L., Joubert, A. M., Previte, J., Robertson, N. & Rosenbaum, M. (2018). Design for Service Inclusion: Creating Inclusive Service Systems by 2050. Journal of Service Management, 29(5), 834-858. [Highly Commended Paper – 2019 Robert Johnston Awards].
Conference Presentations
Fisk, R. & Joubert, A. M. (2025). Harmonizing With the Living Planet. 19th International Research Symposium on Service Excellence in Management (QUIS19), Rome.
Fisk, R. & Joubert, A. M. (2025). Harmonizing With the Living Planet. Frontiers in Service, HEC Montréal, Canada.
Fisk, R., Dean, A., Nasr, L., Robertson, N., Rosenbaum, M., Previte, J. & Joubert, A. M. (2018). Design for Service Inclusion: Creating Just Service. Frontiers in Service, Texas State University, Austin.
Fisk, R., Dean, A., Joubert, A. M., Nasr, L., Previte, J., Robertson, N. & Rosenbaum, M. (2018). Service in 2050: Design for Service Inclusion. Servsig, Paris-La Défense Campus, IÉSEG School of Management, Paris.
